1.1 Due to fluctuations in precious metal prices, Kate Lewis Jewellery Design reserves the right to alter prices at any time, without prior notice.
Orders & Payment
2.1 I try to keep one of each item in stock and where items are in stock they will normally be dispatched within 7 days. Out of stock items or those that need to be made to order usually take 2-3 weeks. At busier times and for bespoke items this may increase to 4-6 weeks.
2.2 Kate Lewis Jewellery Design uses a well known and secure online payment system. Once payment has been authorised, you will receive notification of your order via e-mail.
2.3 Payment may also be made via personal cheque, bank transfer or by card over the telephone if preferred on 0781 399 0321
2.4 All orders are subject to acceptance and availability. You will be advised by e-mail if we anticipate your item cannot be delivered in the timeframe outlined above.
2.5 If you require your order for a specific date then I will do my best to accommodate your requirements but cannot be held responsible if the item is not received in time (see below)
Delivery & Refunds
3.1 All orders are sent using the Royal Mail Special Delivery service with adequate insurance for the value of the goods.
3.2 If your jewellery has not arrived when indicated or is damaged or faulty in any way you must contact me immediately.
3.3 In the unlikely event that you are not happy with your purchase, I will accept return of jewellery within 14 days of purchasing for a full refund, exchange or credit note (minus the cost of any postage) provided the piece has not be worn or damaged in any way. However, commissioned jewellery or items that have been made to your specific requirements cannot be returned. For hygiene reasons, earrings cannot be exchanged or returned unless faulty.
3.4 Please contact me prior to returning any goods with details of the problem. Items must be returned using a secure delivery service and insured to the full value of the goods (such as Royal Mail Special Delivery Service). I am not responsible for the delivery cost of returned items or for any loss or damage of items being returned for exchange.
3.6 Address for returns: Kate Lewis, The Nook, Oxwich, Gower, SA3 1LS
4.1 Kate Lewis Jewellery Design endeavour to ensure all product descriptions and specifications posted on this website are correct. All information issued by Kate Lewis Jewellery Design is for the sole purpose of giving an approximate idea of the goods.
4.2 All items are handmade and therefore small imperfections or variations may occur. Due to the nature of natural gemstones colours may vary. The colours, shapes and sizes of sea-glass vary and the surface may have some flaws as they are naturally formed by the sea.
4.3 Please also be aware that we cannot accept responsibility for any variation in colour of precious metals and stones illustrated on this website. Colours may not be exact due to different computer monitors and browsers.
Cancellation by Us
5.1 We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver to your region or country.
- One of the goods you ordered was listed on our website at an incorrect price due to a typo-graphical error.
5.2 If we do cancel the contract between us, you will be notified via e-mail and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered as a cause.
Cancellation by You
6.1 ONLY UK Residents may cancel their contract to purchase goods within 7 working days of placing the order, providing the goods are returned to us immediately in an 'as sold' condition with packaging unopened.
6.2 In the event of a cancellation under this provision a full refund, exclusive of postage and packaging costs will be given within 30 days of our receipt of the returned goods. Goods must be returned via recorded delivery. The customer shall not be reimbursed return postage costs.
7.1 The main currency of this website is Pounds Sterling
7.2 Data entry errors or other technical problems may result in inaccurate pricing. If you see any price which you believe may be incorrect, please contact us to confirm the price.
Duties & Local Taxes
8.1 Duties and/or taxes which arise at the point of entry into the destination country, are the responsibility of the customer/purchaser and do not lie with us.
Events beyond Our Control
9.1 Kate Lewis Jewellery Design shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect caused to goods delivered by an occurrence beyond our control, including: strikes, theft, breakdown of systems or network access, floods, fire, explosion or accident.
10.1 Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.
11.1 We take all reasonable precautions to keep information supplied to us by our customers strictly confidential. We do not supply our 'Mailing List' information to any third parties.
11.2 Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.
12.1 The contents of these pages on our website - inclusive of photographs, designs, logo, pictures, written text and any other material, are the intellectual property of Kate Lewis Jewellery Design.
12.2 As a visitor to this website, you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our knowledge prior written consent.
Guarantee and Aftercare
13.1 All items are guaranteed for 12 months from the date of purchase with the following exceptions (detailed 13-15) so please retain your receipt.
13.2 Although diamonds are the hardest known natural mineral and virtually scratch resistant, even they are not indestructible. It is therefore sensible to remove all gemstone and sea-glass jewellery during sports or during any form of manual work. A heavy knock can break a gemstone or damage the setting. Refunds will not be made for Jewellery damaged in this way.
Care of Silver
14.1 Silver is a beautiful and affordable metal but it does tarnish over time. Sterling Silver jewellery forms an oxidised layer (tarnish) over time and this process is accelerated when it has come into contact with chemicals or grease.
Avoid spraying perfumes or cosmetics directly onto the surface of any jewellery and take silver items off to go swimming or when using household cleaners containing bleach. If chemicals get behind a stone set in silver the silver can tarnish behind the stone where it is not possible to clean.
Always clean your jewellery with a silver polishing cloth before putting it back in your jewellery box and preferably keep it in a sealed bag.
To return a matt finish to your silver after cleaning gently rub with fine sand paper.
14.2 Returns cannot be made for tarnished silver.
Care of Sea-glass Jewellery
15.1 When wearing or caring for your sea glass jewellery, use extra care and remember it is glass. If dropped on a hard surface it can crack, chip, or break.
The naturally pitted surface of sea-glass will overtime pick up oils from your skin. These can be removed by gentle rubbing with a damp cotton bud with a small amount of surgical spirit.
15.2 Returns cannot be made for broken sea-glass. tarnished silver or dirty sea-glass.